Refund Policy
Our Commitment to Quality
At Stroller Detailer, we take pride in our 15-step professional cleaning process and are committed to delivering the highest quality results for your baby gear. Your satisfaction and your child's safety are our top priorities.
No-Refund Policy
Due to the nature of our cleaning services, we do not offer monetary refunds once a service has been completed. All sales are final.
Satisfaction Guarantee Free Re-Clean
If you are not fully satisfied with the results of your cleaning service, we will provide a complimentary re-clean at no additional charge, subject to the following conditions:
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You must contact us within 48 hours of receiving your items
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You must provide photos or description of the specific areas of concern
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The re-clean will be scheduled at a mutually agreed upon time
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Items must not have been used or soiled again after the original cleaning
To request a re-clean, contact us: 📞 725-305-0645 📧 kimchipleasee@gmail.com 📱 Instagram DM: @strollerdetailer
Cancellation Policy
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Cancellations made 24+ hours before your appointment: No charge
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Cancellations made less than 24 hours before your appointment: $25 cancellation fee
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No-shows: $25 fee applied
Pre-Existing Damage
We carefully inspect all items before and after cleaning. We are not responsible for:
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Pre-existing damage, stains, or wear and tear
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Manufacturer defects or structural weaknesses
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Damage resulting from items being in an unsafe condition prior to service
Any pre-existing damage will be documented and communicated to you before we begin cleaning.
Exceptions
In rare cases where damage is directly caused by our cleaning process, we will work with you on a case-by-case basis to find a fair resolution. Please contact us within 48 hours of service completion.
Contact Us
If you have any questions about our Refund Policy, please don't hesitate to reach out:
Stroller Detailer Las Vegas, NV, USA 📞 725-305-0645 📧 kimchipleasee@gmail.com 🌐 www.strollerdetailer.com 📱 Instagram: @strollerdetailer